Services

HOTEL OPERATIONS

A cluster executive committee, chaired by the Director of Hotel Operations, coordinates monthly communication of all F&B activities across hotels. Their responsibilities include ensuring consistency in sales, events, customer service, promotions, menu engineering, staffing, and procedures. They enforce brand standards, implement food safety policies, and drive cost control. The committee fosters consistency, knowledge sharing, and commercial plans for increased capture ratio and average spending.

TRAINING

We offer F&B trainee programs and management development programs (MDP) for both current team members and hotel school graduates. Our comprehensive pyramid of learning encompasses basic skills training, supervisory development, leadership programs, succession planning, and multi-skilling initiatives. Additionally, our teams benefit from online learning programs to enhance their skills and product knowledge as we undergo rebranding and operate under franchise agreements with IHG and Radisson Hotels.

HR

At Destination Hospitality, our HR department ensures smooth operations through centralized payroll management, efficient recruitment processes, and effective conflict resolution. We prioritize worker welfare, fostering a positive and inclusive work environment. Our dedicated HR team strives to attract and retain top talent while promoting employee well-being and satisfaction.

RESERVATIONS

We centralize operations under a Senior Manager’s supervision, ensuring higher standards through improved training and monitoring. Extended opening hours accommodate global markets. Customer service specialists respond on multiple channels, enhancing quality and response time. Trained specialists in various topics offer an enhanced customer experience. Balancing demands and reducing total staffing costs is achievable. Cross-selling opportunities and accommodating specific client needs become possible with multi-brand reservation centers. Enhanced revenue management and market intelligence are available.

FINANCE & ACCOUNTING

At Destination Hospitality, our HR department ensures smooth operations through centralized payroll management, efficient recruitment processes, and effective conflict resolution. We prioritize worker welfare, fostering a positive and inclusive work environment. Our dedicated HR team strives to attract and retain top talent while promoting employee well-being and satisfaction.

PURCHASING

Leveraging consolidated buying power, we offer the best prices. Our attractive client status grants access to top suppliers. Centralized contracting streamlines operations and expedites approval processes. Consistency across properties ensures high-quality products. Reduced manpower on-site is achievable. Suppliers provide enhanced marketing support.

COMMERCIAL

At Destination Hospitality Management, our commercial strategy aligns the sales, marketing, revenue management, and distribution teams under one unified leadership structure at our Bangkok head office. Our general managers prioritize revenue growth, actively participating in REV Max meetings to discuss occupancy forecasts, rate strategies, market trends, competition, and new business opportunities. Our commercial team aims to identify gaps, maximize revenue, and seek new business development opportunities.

REVENUE MANAGEMENT

At Destination Hospitality, our revenue management team maximizes profitability through diverse revenue streams and asset management strategies. We leverage our expertise in optimizing revenue across hotels, restaurants, and other revenue-generating areas. With Destination Capital, we analyze growth projections and identify opportunities for revenue enhancement. Our comprehensive approach ensures sustainable financial success.

MARKETING

At DH, our marketing strategy integrates social media, impactful graphics, and effective PR to maximize brand exposure and engagement. We leverage the power of social platforms to connect with our target audience, create visually compelling graphics to captivate attention, and employ strategic PR initiatives to enhance brand reputation and reach.

DIGITAL MARKETING

DH’s digital marketing strategy encompasses a robust SEO/SEM content strategy and media buying. We optimize our online presence to drive organic traffic and enhance search engine visibility. Strategic and targeted online ads amplify brand reach and engagement. Our digital marketing approach ensures maximum visibility and effectiveness in reaching our target audience.

TOURS & TRAVEL

At Destination Hospitality, we believe in creating unforgettable travel experiences for families that go beyond mere sightseeing. Our tours and travels offerings are designed to immerse guests in the vibrant local culture, allowing them to truly connect with the local culture. Families can embark on exciting adventures with our Siam Adventure Club, KOHO Surf and Travel Adventure Club, all of which offer opportunities to spike your adrenaline! With expert guides and carefully curated itineraries, we ensure that every moment of your journey is filled with joy, discovery, and cherished memories.

 

SOCIAL & ENVIRONMENTAL INITIATIVE

At Destination, we are equally committed to positive social and environmental change. Along with Destination Kids Foundation, our endeavour to increase literacy and child welfare in Thailand, we are also creating a new environmental culture that involves informative and effective communication with staff, guests, and various stakeholders, as well as the local community. By implementing an environmental management program, our business is set to gain a financial and competitive advantage by setting the standard for hospitality management as we move forward. Systematic focus on environmental issues can reduce costs, including energy and water consumption, chemical usage, and waste management.

 

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